September 8, 1999

John Wayne Airport Launches Door-to-Door Shuttle Coordinator Program

Santa Ana, CA - Beginning today, arriving travelers at John Wayne Airport (JWA) in need of door-to-door shuttle service will be assisted by friendly uniformed Shuttle Coordinators. These individuals are part of an exciting new cooperative agreement between the Airport and all of the door-to-door shuttle companies designed to add to the convenience and ease of using JWA.

This Program is the first of its kind at JWA. The objective of the program is to provide Airport patrons with high quality door-to-door shuttle service that enhances their experience at JWA. Shuttle Coordinators, employed by various shuttle companies, have been trained in customer service to assist passengers with ground transportation needs. The traveling public benefits by having readily available a trained person who is dedicated to furnishing information regarding pricing of shuttle service and destination guidance. This program is provided at no additional cost to the public.

"The new Door-to-Door Shuttle Coordinator Program complements the Airport’s goal of providing first-class customer service to our travelers," said Loan Leblow, Interim Airport Director.

Other services the Shuttle Coordinators provide include general information on ground transportation and Airport related services. Door-to-Door Shuttle Coordinators are available seven days a week from approximately 7 a.m. to 11 p.m. and are stationed in the Ground Transportation Center, located across the roadway from the Thomas F. Riley Terminal.